Priority Tech Support Retainer — How It Works
Keep up to 5 of your critical home or business devices running smoothly without worrying about unpredictable IT costs.
What’s Included Each Month?
- 3 Hours of Dedicated Support: Use your time across email, text, remote sessions, or in-person visits.
- Up to 5 Devices Covered: Computers, tablets, phones, or network hardware.
- Priority Response Status: Jump to the front of the queue whenever you need help.
- Flexible After-Hours Scheduling: Visits and support sessions can be scheduled outside normal business hours when availability permits.
Fair & Precise Time Tracking
Support time is logged strictly by usage so you get full value from your plan:
- Text/SMS Support: Counted in quick 5-minute increments.
- Email, Remote & In-Person: Counted in 15-minute increments.
- Need Extra Time? Any time beyond 3 hours is billed at the standard rate of $80/hr in 15-minute increments on your next invoice. (Note: Unused monthly hours do not roll over).
Flexible Billing Options
Invoices are delivered automatically via QuickBooks on a Monthly ($240/mo) or Quarterly ($720/qtr) schedule. Pay conveniently by check, fee-free ACH bank transfer, or online credit card.
Ready to sign up? Click here to sign the agreement now