How I work
Policies
Please take a moment to review how I work, what you can expect, and how I handle your information.
Service Agreement
Estimates
I provide honest estimates before any work begins. For straightforward jobs I can usually give a firm quote upfront. For more complex issues, I'll give you a range and check in with you before going beyond it — no surprise bills.
Payment
Payment is due at the time of service for hourly work. Monthly subscription fees are billed at the start of each billing cycle. I accept cash, check, and major credit/debit cards.
Minimum billing
All hourly services are subject to a one-hour minimum charge, regardless of the simplicity or complexity of the work performed. After the first hour, time is billed in 30-minute increments.
Cancellations & Rescheduling
Life happens. I ask for at least 24 hours notice if you need to cancel or reschedule an appointment. Late cancellations (under 2 hours before the appointment) may be subject to a $25 fee.
Satisfaction
If you're not happy with the work, please tell me. I'll do my best to make it right. I stand behind what I do and want every client to feel good about the experience.
Client agreement
At the time of scheduling, all clients are required to sign an agreement acknowledging that they have read, understood, and agree to all policies outlined here. Work will not begin until this agreement is on file.
Health & safety
The safety and well-being of your technician is a priority. During any in-person visit, if at any time I feel that there is a threat to my health or personal safety, I reserve the right to immediately stop all work and leave the premises. In such cases, any work completed up to that point will be billed at the standard hourly rate. Future service agreements may be declined at my discretion.
Data & Privacy
Your data stays yours
I will never access, copy, share, or retain your personal files, photos, documents, or passwords beyond what is strictly necessary to complete the work you've requested.
Remote sessions
All remote sessions are conducted with your explicit permission. You can see everything I'm doing on your screen in real time, and you can end the session at any moment.
Confidentiality
Any business information, client data, or sensitive details I encounter while working on your systems are treated as strictly confidential. I do not discuss client information with third parties.
Contact information
Your name, email, and phone number are used only to schedule and communicate about your appointments. I do not sell, rent, or share your contact information with anyone.
Limitations of Liability
Backup responsibility
I strongly recommend backing up your data before any repair or maintenance work. While I take every precaution, I am not responsible for data loss that occurs during service. If you'd like help setting up a backup before we begin, just ask.
Hardware
I do not sell hardware. If parts or replacement equipment are needed, I'll advise you on what to purchase — but the cost of hardware is separate from my service fees.
Third-party services
I may recommend third-party software or services as part of a solution. I am not responsible for the performance, pricing, or policies of those services once you've signed up for them.
Subscription exclusions
Monthly subscription plans (Home and Small Business) do not include hardware replacement costs, data recovery, server maintenance, or on-site emergency visits. These are billed separately at standard hourly rates.
Subscription Services
On-site evaluation required
All new subscription plans (Home and Small Business) require a one-time on-site evaluation prior to enrollment. This evaluation is a flat fee of $99 and allows me to assess your devices, network, and setup to confirm that the subscription service will work effectively for your situation.
End-of-life devices
If, during the evaluation or at any point during service, I determine that a device has reached end-of-life status — meaning it can no longer receive security updates or is otherwise unable to be reliably maintained — I reserve the right to decline or discontinue subscription coverage for that device. I'll always let you know clearly and discuss your options.
These policies were last updated in July 2026. If you have any questions, don't hesitate to reach out.
Have a question about my policies?
I'm always happy to clarify anything before we get started. Just reach out.